Break fix
Break fix solutions from Complete
One of our greatest assets is the quality of ongoing support we provide through our office hardware maintenance contracts. In particular, printer fleets can benefit from our high level of expertise. You can choose a hardware maintenance contract for all your office equipment or tailor your contract simply to printer maintenance, photocopier maintenance or other aspect of your workplace technology.
With guaranteed service levels, our accredited teams provide 24/7/365 nationwide support for your office hardware maintenance contract. Controlled from our national response centre, our specialist field service engineers ensure that your print fleet is working when you need it. We believe this vital service is one of the best investments you can make for your company.
Why choose Complete?
- Guaranteed 97% uptime
- 24/7/365 on-site support
- Bespoke service levels
- Engineering coverage across the UK and Ireland
- GPS tracking system
- Dedicated service desks
- Dedicated account management
- Web-enabled call management
We are absolutely committed to quality and the highest levels of service, offering seamless support as an extension of your own workforce and ensuring you ultimately deliver on your business’s commitments.
What service levels does Complete offer on your hardware maintenance contracts?
Each maintenance service contract is tailored to your business needs. Whether your business operates during normal working hours or otherwise, Complete provides reliable on-site service solutions.
Is there a minimum quantity of machines that can be placed under a maintenance contract and how long can they be covered for?
Complete supports a diverse range of clients from a single item of equipment on one site, to multiple units from different vendors across several sites. We provide service contracts ranging from short-term project cover to 7-year periods.
