Project service/IMACD

Complete’s remote monitoring infrastructure allows us to monitor and support the day-to-day operation of our clients’ service packages, actively collaborating and adapting our provision with the changing needs of businesses and technological advancements.

Specialist technology solutions

  • Cleaning, testing and product training
  • Preventative maintenance
  • ‘Hands and eyes’ support
  • Non-technical exchanges
  • Collections and deliveries

IMAC, projects & asset recovery

Moving or changing your ITC or print equipment can be physically and mentally demanding, which is why the Complete Asset Recovery Services (ARS) is here to help you. The ARS team will provide a high quality, fully managed service to support your ITC rollout project, IMAC requirement (Installs, Moves, Additions, Changes) or asset recovery task. Because we employ either the PRINCE2® or Six Sigma Methodology, you can be sure your project will be delivered on time and within budget.

In partnership with your business, Complete will engage in a strategic planning process to identify the scope and requirements for the task, resulting in a comprehensive solution design. Our projects team will manage the entire process for you, providing engineers to carry out the work and actively managing to ensure the changes are made carefully and efficiently.


  • Site preparation and surveys
  • Hardware staging and software loading
  • Storage and distribution
  • Installation and configuration
  • Removal and disposal of packaging
  • End user training or familiarisation
  • Decommissioning
  • Single or multi-person decommissioning
  • Consolidation and inventory services
  • Asset recovery
  • Transport to central warehouse or onward shipping
  • Temporary storage and redeployment
  • Environmental disposal
  • Asset identification
  • Photographic asset recording
  • Security-cleared and PES- screened technicians
  • Data erasure and drive destruction services
  • Other project services
  • Data migration
  • Hardware and software upgrades

Certification / accreditations

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