Smart hands

Complete offers a full suite of field service management services across the UK and Europe, including technical exchange, break fix repair and project-related services. We can provide a single service through to end-to-end solutions, and pride ourselves on our flexibility and sensitivity to our clients’ needs.

To keep pace with ever-evolving markets, we support a wide range of equipment and technologies. Our in-house and manufacturer-specific training programs ensure the highest quality of service and a commitment to our clients to ‘get it right first time’.

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Connected globe

Our field services are supported by a full logistics supply chain service which provides a robust infrastructure across the UK, Northern Ireland and the Republic of Ireland. Our Technical Services Division has integrated access to central warehousing, field stocking locations and manned PUDOs; all managed and tracked by our in-house stock and inventory managements system.

This network is supplemented by our technical repair and filtration centre, which repairs and screens a wide range of returned equipment and spares.

Complete’s smart hands services team have the knowledge and experience to provide a managed service for a full range of ICT and technology equipment. Whether you have an issue that can be resolved remotely through technical instruction, or an issue that requires an engineer or technician on-site, our personnel will assist you until the problem is fixed.

Our team provides assistance and guidance at all levels and our stock locations are supported by our own closed-loop logistics service, which enables us to provide a fixed 4-, 6 -or 8-hour response time across our entire coverage map.

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Services overview

Complete smart hands (Technical exchange)

Exchange handled via the provision of scripted replacement of failed hardware

Cost-efficient alternative to on-site repair

Able to support a vast range of equipment

Distribution and return of products to central warehouse or repair partner

Complete break fix repair

Undertaking on-site repair activities lasting from 30 minutes to several hours

Troubleshooting, diagnosis and intrusive repairs

Complete engineers with relevant specialist training

All spare parts distributed through the Complete PUDO & FSL network

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