Smart hands
Complete offers a full suite of field service management services across the UK and Europe, including technical exchange, break fix repair and project-related services. We can provide a single service through to end-to-end solutions, and pride ourselves on our flexibility and sensitivity to our clients’ needs.
To keep pace with ever-evolving markets, we support a wide range of equipment and technologies. Our in-house and manufacturer-specific training programs ensure the highest quality of service and a commitment to our clients to ‘get it right first time’.
Our field services are supported by a full logistics supply chain service which provides a robust infrastructure across the UK, Northern Ireland and the Republic of Ireland. Our Technical Services Division has integrated access to central warehousing, field stocking locations and manned PUDOs; all managed and tracked by our in-house stock and inventory managements system.
This network is supplemented by our technical repair and filtration centre, which repairs and screens a wide range of returned equipment and spares.
Complete’s smart hands services team have the knowledge and experience to provide a managed service for a full range of ICT and technology equipment. Whether you have an issue that can be resolved remotely through technical instruction, or an issue that requires an engineer or technician on-site, our personnel will assist you until the problem is fixed.
Our team provides assistance and guidance at all levels and our stock locations are supported by our own closed-loop logistics service, which enables us to provide a fixed 4-, 6 -or 8-hour response time across our entire coverage map.
Services overview
Complete smart hands (Technical exchange)
Exchange handled via the provision of scripted replacement of failed hardware
Cost-efficient alternative to on-site repair
Able to support a vast range of equipment
Distribution and return of products to central warehouse or repair partner
Complete break fix repair
Undertaking on-site repair activities lasting from 30 minutes to several hours
Troubleshooting, diagnosis and intrusive repairs
Complete engineers with relevant specialist training
All spare parts distributed through the Complete PUDO & FSL network
